Privacy Policy

We are committed to protecting and preserving the privacy of visitors to our website and anyone who communicates with us electronically.

This Privacy Policy explains how we collect, use, store and protect personal information that you provide to us or that we collect when you visit our website.

We are committed to keeping your information secure and complying with applicable UK data protection legislation and regulations.

Please read this policy carefully to understand how we handle your personal information.

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1. Information We May Collect

We may collect, store and use the following types of personal information from individuals who visit or use our website.

Information You Provide to Us

You may provide personal information by completing forms on our website, including contact and enquiry forms.

This information may include:

• Full name
• Postal address
• Email address
• Telephone number
• Enquiry details or a brief message

We may also collect additional information you voluntarily provide when contacting us by email, telephone, post or other communication methods.

Information Collected Automatically

When you visit our website, certain information may be collected automatically.

Technical information may include:

• A truncated and anonymised version of your Internet Protocol (IP) address
• Browser type and version
• Operating system and device platform

Website usage information may include:

• Pages visited and time spent on each page
• How you arrived at our website
• Date and time of your visit
• Page response times
• Links and buttons clicked
• Documents downloaded
• Download errors or technical issues

This information helps us understand how visitors use our website and identify opportunities for improvement.

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2. Cookies

Our website uses cookies to distinguish you from other visitors and improve your browsing experience.

Cookies help us to:

• Ensure the website functions correctly
• Understand how visitors interact with our website
• Improve website performance and usability
• Provide a better overall browsing experience

For more information about the cookies we use and their purposes, please refer to our Cookie Policy.

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3. How We Use Your Information

We may use the personal information you provide for the following purposes:

• Responding to enquiries: To answer questions, provide quotations and respond to requests submitted through our website.
• Providing services: To supply information or services you have requested.
• Communication: To contact you regarding your enquiry or ongoing services.
• Improving our services: To review feedback and survey responses and improve our services.
• Administration: To manage communications and maintain appropriate business records.

We may also process additional personal information you provide when contacting us by email, telephone, post or through our website.

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4. How We Use Automatically Collected Information

Information collected automatically through our website may be used for the following purposes:

Website Administration

To maintain and manage our website, including troubleshooting technical problems and analysing website performance.

Website Improvements

To understand how visitors use our website and ensure that content is presented effectively across different devices and browsers.

Security and Maintenance

To identify technical issues, investigate errors and help keep our website safe and secure.

Website Analytics

We use Google Analytics to help us understand website usage and visitor behaviour.

Analytics information is used to identify trends and improve the performance and usability of our website.

For more information about how Google processes information, please visit:

How Google Uses Data – Google Analytics

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5. Disclosure and Sharing of Your Information

Any information you provide to us may be sent directly to us by email or stored securely using trusted third-party website and hosting providers.

We do not rent or sell your personal information to third parties.

However, we may share relevant information with trusted service providers and operating systems that help us:

• Operate and maintain our website
• Manage customer enquiries
• Deliver our services
• Communicate with customers
• Maintain secure business systems

Where personal information is shared with third-party service providers, we take reasonable steps to ensure it is handled securely and appropriately.

We may also disclose personal information to relevant authorities where required by law or applicable regulations.

Information Security

We take reasonable precautions to protect personal information against unauthorised access, loss, misuse or disclosure.

However, the transmission of information over the internet cannot be guaranteed to be completely secure.

Although we take appropriate measures to protect information submitted through our website, we cannot guarantee the security of data transmitted online.

Once information has been received, we use appropriate security procedures and safeguards to help prevent unauthorised access.

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6. Third-Party Websites

Our website may contain links to external websites operated by third parties.

These websites have their own privacy policies, and we are not responsible for their content, security practices or handling of personal information.

We recommend reviewing the privacy policies of any third-party websites before providing them with personal information.

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7. Your Data Protection Rights

Under applicable UK data protection legislation, you have rights relating to the personal information we hold about you.

These may include:

• Right of access: Request a copy of the personal information we hold about you.
• Right to rectification: Request corrections to inaccurate or incomplete information.
• Right to erasure: Request deletion of personal information in certain circumstances.
• Right to restrict processing: Request that we limit how your information is used in certain circumstances.
• Right to object: Object to certain types of processing.
• Right to data portability: Request the transfer of certain personal information where applicable.

Subject Access Requests

You can request access to your personal information by contacting us in writing.

We will respond within the timeframes required by applicable data protection legislation.

To help us identify the relevant records and protect your information, we may need to request additional details to verify your identity.

Making a Complaint

If you are concerned about how we collect, process or store your personal information, please contact us so that we can investigate your concerns.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.

Visit: www.ico.org.uk

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations.

Any updates will be published on this page and, where appropriate, communicated by email.

We recommend checking this page periodically to stay informed about how we protect your personal information.

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9. Contact Us

If you have any questions, comments or requests relating to this Privacy Policy or how we handle your personal information, please contact us.

We welcome enquiries regarding privacy and data protection and will respond as soon as reasonably possible.